Contact Us
Need a hand? Our support team is ready to help with account questions, withdrawals, technical issues, or general feedback. Reach us via live chat, email or phone and we'll assist with verification documents, deposit options, payouts, or site troubleshooting. For faster service have your account details and recent transaction references ready. Support available in English and French on request.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7; email replies within 24 hours; use for account issues and verification |
| General enquiries | [email protected] - Non-urgent questions; Mon-Fri, 09:00-18:00 ET; typical reply within 48 hours |
| Affiliate enquiries | [email protected] - Partnership leads and program queries; Mon-Fri, 09:00-17:00 ET |
| Phone | +1 416 273 5892 - Phone support for Canada; 09:00-21:00 ET |
| Working hours | Live chat 24/7 - Email and phone Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is the preferred way to contact us for detailed requests, account-related issues, or any matter that requires explanations or supporting documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Accurate information helps us respond faster and avoid processing delays.
Submit your enquiry
Response Time
Our support team aims to respond to most requests within one business day. Simple account or payment questions are usually handled quickly, while more complex issues, such as KYC reviews or dispute investigations, may take longer depending on the case and required checks. We appreciate your patience and will keep you updated on progress until the matter is resolved.
Feedback
We’d love to hear from you. If you have feedback, suggestions, or ideas to improve our site, please drop us a line, every note is read carefully by our team. Your input helps shape new features, fix issues, and improve the overall user experience for Canadian players. Share your thoughts and we’ll use them to make the site better for everyone.