BongaBonga Casino Terms of Use

These Terms and Conditions set out the rules for using BongaBonga’s online casino services in Canada. They explain the relationship between us and our players, and describe your responsibilities when you open and use an account. By registering and using our site you agree to comply with these terms and any additional rules published in the site footer or promotion pages.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Keep your personal information accurate and up to date. We may require identity verification, proof of address or payment method documentation before allowing withdrawals or continuing account activity. If you suspect unauthorised access, contact our support team immediately.

Eligibility requirements

To register and play you must meet the minimum legal gambling age where you live and be located in a jurisdiction where our services are permitted. Only one account per person is allowed. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed or where local law prohibits play.

Acceptable platform use

Use of the site for unlawful activity, money laundering, collusion, automated play (bots), chargebacks or any form of fraud is strictly prohibited. Abusive behaviour towards staff or other users is not tolerated. We monitor play for irregular patterns and may suspend, restrict or close accounts suspected of abusive or prohibited conduct. Any balance resulting from rule breaches may be forfeited.

General bonus and promotion rules

Promotions are governed by specific terms published with each offer. Wagering requirements, eligible games, maximum bet limits during playthrough and expiry periods vary by campaign. Only one promotion may be active on an account at a time unless stated otherwise. We reserve the right to amend, suspend or cancel promotions and to withhold bonus funds where we reasonably suspect abuse or manipulation.

Deposits and withdrawals

Deposits must be made using valid payment methods in your name. Withdrawals may be subject to verification checks and may require funds to be returned to the original payment method where possible. Processing times and limits apply and may vary by method; fees charged by payment providers are your responsibility. We may apply daily, weekly or monthly withdrawal limits and may make payments in instalments for very large sums.

Dispute resolution

If you have a dispute, please contact support so we can investigate. We will review account records and respond as soon as practicable. Where disputes cannot be resolved directly, we will outline available escalation paths and any independent complaint bodies that may be applicable in your jurisdiction. These Terms do not affect your statutory rights.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be published on the site and, where appropriate, notified by email. Continued use of BongaBonga after changes take effect constitutes acceptance of the revised Terms. If you do not agree with an updated version, you should stop using the service and close your account.