BongaBonga Casino – Responsible Gambling Policy
At BongaBonga we take responsible gambling seriously. We want play to remain a form of entertainment, so we provide tools and practical guidance to help you stay in control. If you ever feel your play is becoming problematic, use the options on your account or contact our support team for help arranging limits or a break.
Player protection principles
We prioritise player safety and fair play. Our approach is to promote controlled play, detect risky behaviour early, and respond quickly with account controls or intervention when needed. We expect players to follow our terms and to use the available safer-gambling tools.
Activity-control tools
You can manage your account activity directly from your profile or by contacting support. Options include setting deposit limits, loss limits, wager limits and session reminders. We also offer immediate account breaks and longer self-exclusion periods on request.
How to set limits
Log in to your account, go to Responsible Gambling or Account Settings, and choose daily, weekly or monthly limits. If you need assistance, our support team can apply limits or suggest an appropriate setting.
Deposit limits
Deposit limits let you control how much real money enters your account. Choose daily, weekly or monthly caps to suit your budget. Limits can usually be reduced instantly and increased after a waiting period, subject to identity checks.
Loss limits
Loss limits stop you from losing more than you’re comfortable with over a set period. These caps are calculated on net losses and can be set to align with your deposit plan. Speak with support if you need help selecting an amount.
Time limits and session controls
Session time reminders and automatic logout options help manage how long you play. You can set notifications to prompt breaks, and use cooling-off periods to step away for hours, days or weeks if you prefer.
Self-exclusion
If you need a longer break, self-exclusion removes access to your account for the period you choose. Options include temporary exclusions and longer-term or permanent exclusions. While excluded, you will not be able to reopen or use the account until the exclusion ends and any conditions are met.
Signs of problematic behaviour
- Chasing losses or increasing stakes after losing
- Spending more time or money than intended
- Neglecting work, family or financial obligations
- Borrowing money to gamble or hiding activity from others
- Mood changes linked to winning or losing
Tips for maintaining control
- Decide a budget before you play and stick to it
- Use deposit and loss limits to manage spend
- Set session time reminders and take regular breaks
- Never gamble to cover bills or as an income source
- Talk to someone you trust if gambling is causing stress
Professional help and support organisations
If you need expert support, consider Gamblers Anonymous, Gambling Therapy or your provincial gambling support service. These organisations provide confidential advice and treatment options. If you want help applying limits or arranging self-exclusion, contact our support team and we will assist you.