BongaBonga Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use BongaBonga. We value your privacy and aim to be clear about what data we gather, why we process it, and how you can manage your information while using our casino services in Canada.

Types of data we collect

Personal data

When you create an account or contact support we may collect personal information such as your name, date of birth, address, email, phone number, identity documents for verification, and payment details needed to process deposits and withdrawals.

Technical data

We collect technical information about your device and connection, including IP address, device type, browser, operating system, language settings and inferred location. This data helps us maintain security, prevent fraud and improve site performance.

Transactional data

Transactional records include deposits, withdrawals, bet and play history, bonus activity and refunds. We retain this information to operate accounts, resolve disputes, meet regulatory obligations and process payments.

Use of information

We use personal and technical data to open and manage your account, carry out identity checks, process payments, provide customer support, detect and prevent fraud, and comply with legal requirements. With your consent we may use contact details to send marketing communications, which you may opt out of at any time.

Data protection practices

We protect information using industry-standard measures such as encryption for data in transit, secure access controls and regularly reviewed security procedures. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain data only as long as necessary for the purposes described or to meet legal and regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to keep you signed in, remember preferences, analyze site usage and support advertising features. Third-party analytics and advertising providers may also place cookies. You can manage cookie preferences through your browser or via the settings available on our site.

User rights

Depending on applicable law you may have the right to access, correct, restrict or delete your personal information, and to object to certain processing. You may also request a copy of your data in a portable format. Exercising these rights may be subject to verification and legal limits, for example where we must retain records to meet regulatory obligations.

Access, correction and deletion of data

You can review or update many account details in your profile. For other requests, contact our support team at [email protected]. We will respond to verified requests as required by applicable law and explain any limits on deletion when retention is necessary.

Information sharing and third parties

We share data with trusted service providers that perform services on our behalf - for example payment processors, identity verification services, analytics providers and customer support platforms. We may also disclose information when required by law or to protect our rights. Transfers may occur to locations where these service providers operate, with safeguards in place to protect your information.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you by email. Continued use of Bonga Bonga after changes indicates your acceptance of the updated policy.