BongaBonga Casino Privacy Policy

Welcome to BongaBonga’s Privacy Policy. This page explains how we collect, use, store and protect personal information when you create an account, play games or use our site. We take your privacy seriously and describe below the types of data we process, how we use it, and the controls you have over your information.

Types of data we collect

We collect several categories of information to operate the online casino and provide customer service. These include personal data, technical data and transactional data. We collect this information directly from you, from your use of our services, and from third-party providers where appropriate.

Personal data

Personal data includes your name, date of birth, residential address, email address, phone number and government-issued ID when verification is required. We also collect account credentials, preferred currency and contact preferences.

Technical data

Technical data covers your IP address, device identifiers, browser type, operating system, language settings and log data related to your sessions. We use this information to keep the service secure and to improve site performance on desktop and mobile.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, play history, bets, wins and losses, and other records of transactions you make on the site. We may also keep records of communications with our support team.

How we use your information

We use your data to provide and operate your account, process payments, verify identity, meet legal and regulatory obligations, and to respond to support requests. We also use aggregated or anonymized data to analyse trends, improve features and monitor site usage. We do not sell personal information to third parties.

Data protection practices

We protect personal information using industry-standard technical and organisational measures. This includes secure network connections (HTTPS), access controls, encryption of sensitive data in transit and at rest where appropriate, and regular security reviews. Access to your data is limited to authorised staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar tracking technologies to manage sessions, remember preferences, and for analytics and fraud prevention. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality. Our cookie banner and settings provide choices about non-essential tracking.

User rights

Under applicable law you may have rights to access, correct, or delete your personal data, and to request restrictions on or portability of certain information. You can also object to direct marketing communications. To exercise your rights, contact our privacy team using the contact details below.

Access, correction and deletion

You can view and update much of your account information in your profile. For verification documents or records we hold, submit a request to our privacy team. We will respond to requests in accordance with applicable law and may retain certain information where required for legal, tax or security reasons.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention providers, analytics vendors and other third parties that support our operations. All third parties are required to protect your information and may only use it for specified purposes. We may also disclose data in response to lawful requests from authorities.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page and, where appropriate, we will notify you by email or in your account. For privacy questions or requests, contact us at [email protected].