BongaBonga Casino Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the BongaBonga platform. They set out the relationship between us and our customers, explain account duties, how promotions work, and what to expect when you make deposits or request withdrawals. By registering and using our services you agree to follow these terms and any additional rules posted on the site.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your password or let others access your account. We require correct personal information for identity verification and payment processing. If we suspect fraud, multiple accounts, or account sharing we may restrict or close accounts and withhold funds until checks are complete. You must notify us immediately of any unauthorised activity.
Eligibility requirements
To register you must be of legal gambling age in your province or territory - usually 18+ or higher where local law requires - and physically located in a jurisdiction where we accept customers. We accept players from most Canadian provinces but exclude certain regions. Only one account is permitted per person. By signing up you confirm you meet these eligibility conditions.
Acceptable platform use
Use of the site must be lawful and honest. Prohibited activities include cheating, collusion, using automated bots, abusive behaviour, chargebacks, and any attempt to manipulate games or promotions. We also forbid bonus abuse and any activity intended to circumvent limits or verification checks. Breaches may result in account suspension, forfeiture of winnings, and permanent exclusion.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms that accompany each offer. Typical rules include eligible games, wagering requirements, maximum bet limits while a bonus is active, expiry dates, and restrictions on combining offers. Only one active bonus may apply unless a promotion states otherwise. We will publish full promotional terms on the relevant offer page.
Deposits and withdrawals
We accept common Canadian payment methods such as Interac, Visa Debit and Mastercard, and selected e-wallets. Deposits are usually credited instantly. Withdrawals are processed after account verification and may require ID and proof of payment method. Processing times depend on the payment method and may include a short review period for security checks. Large winnings may be subject to scheduled payments where required by our risk procedures. Players may set personal deposit and time limits from their account settings.
Verification
Before we process withdrawals we may ask for documents to confirm identity and address. Providing requested documents promptly will speed up payout handling. Failure to complete verification may delay or prevent withdrawals.
Dispute resolution
If you have a complaint contact our support team via live chat or email at [email protected]. We will investigate and respond within a reasonable time. If the issue remains unresolved we will outline next steps and any available independent dispute processes applicable to your jurisdiction.
Updates to Terms and Conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of Bonga Bonga after changes are posted constitutes acceptance of the revised terms. If you do not agree with a change you should stop using the service and close your account.