BongaBonga Casino Responsible Gambling

At BongaBonga we take responsible play seriously. We want every player to enjoy their time with us while keeping control of their activity. This page explains how we protect players, the tools available to help manage play, and where to find support in Canada if gambling stops being fun.

Our player protection principles

We design our services to promote safe, controlled play. We monitor account activity for signs of harm, follow privacy and verification practices to protect players, and provide clear, easy-to-use controls so you can set limits that match your needs. We expect all players to act responsibly and to contact us if they have any concerns about their play.

Activity-control tools

Players can access a range of tools from their account area to manage play immediately. These include deposit controls, loss limits, session time reminders, temporary account breaks, and full self-exclusion. Our support team can also apply changes on request for customers who need extra help.

Deposit limits

You can set personal daily, weekly or monthly deposit limits at any time. Limits take effect immediately or after a short processing period depending on the setting, and they are designed to help you stay within a budget that suits your lifestyle.

Loss limits

Loss limits restrict how much you can lose over a chosen period. Setting a loss limit helps prevent sustained chasing of losses and supports more controlled play. These limits can be adjusted up or down, though upward changes may include a cooling-off period.

Time limits and session reminders

Use session time reminders to get notified when a play session reaches a set length. Account breaks let you pause play for a short period, while cooling-off options provide longer breaks before you can resume activity.

Self-exclusion

If you need to stop playing, self-exclusion is available. You can choose a temporary or permanent exclusion period. During self-exclusion your account will be suspended and you will not be able to register or play. Our team will respect your choice and provide information on next steps and support services.

Signs of problematic behaviour

Warning signs can include betting more than you can afford, borrowing money to gamble, lost interest in other activities, or spending excessive time on gambling sites. If you notice any of these behaviours in yourself or someone you care about, consider using the tools above or seeking professional help.

Tips for maintaining control

Set realistic deposit and loss limits, use session reminders, never chase losses, treat gambling as paid entertainment rather than a way to make money, and involve a trusted friend or family member if you need support. Regularly review your account activity and adjust limits as needed.

Professional help and support organisations

If you need help, reach out to your provincial problem gambling helpline or national support networks such as Gamblers Anonymous. For local help, contact your provincial health services or a recognized counselling organisation. If you prefer, our support team can provide information on local resources and next steps.

If you want to change limits, request a break, or discuss a concern, contact our team via the in-site support options. At Bonga Bonga we are here to help you keep play safe and under control.